Shipping policy

Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with ShopHardGuard. We want every order to arrive safely and with clear expectations regarding processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During product launches, holidays, special releases, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

United States Shipping

ShopHardGuard currently ships throughout the United States.

Free Shipping

Orders with a merchandise subtotal of $35 USD or more qualify for free standard shipping within the United States.

The $35 threshold is calculated before applicable taxes and after any applicable discounts.

Orders Under $35

For orders below $35, available shipping options and their associated costs will be displayed during checkout before payment is completed.

Customers will always have the opportunity to review shipping charges before placing an order.

Shipping Methods

Available shipping services may vary depending on:

  • Delivery destination

  • Package size and weight

  • Product availability

  • Carrier availability

The shipping method and estimated delivery information available for your order will be displayed at checkout.

Estimated Delivery Times

Delivery times shown at checkout are estimates and begin after the order has been processed and transferred to the shipping carrier.

Carrier delays caused by weather, holidays, transportation interruptions, natural disasters, or other circumstances outside of ShopHardGuard's control may affect delivery times.

ShopHardGuard cannot guarantee a specific delivery date unless specifically stated during checkout.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided during checkout after your package has been shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been shipped.

Once an order has been transferred to the shipping carrier, we may not be able to change its destination.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.

Lost or Missing Packages

If your tracking information shows that a package has not arrived within the carrier's expected delivery timeframe, please contact us.

We will assist you in reviewing the shipment and determining the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location.

  2. Checking with other members of your household.

  3. Checking with neighbors, building management, or your mailroom.

  4. Allowing up to 24 hours in case the carrier marked the package as delivered before completing final delivery.

  5. Contacting the shipping carrier for additional delivery information.

You may also contact ShopHardGuard for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Include:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs of the item and packaging, when applicable

We will review the issue and work with you toward an appropriate resolution.

International Shipping

If international shipping is available for your destination, eligible shipping options and charges will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their local government or shipping carrier.

These charges are separate from the product and shipping charges collected by ShopHardGuard unless explicitly stated otherwise at checkout.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing has begun or once the order has shipped.

Returns and Refunds

Shipping-related returns and refunds are subject to our separate Return and Refund Policy.

Please review our Return and Refund Policy before making a purchase for additional information regarding eligibility, return shipping, refunds, exchanges, and damaged items.

Contact Us

If you have questions regarding an order, shipment, or delivery, please contact:

ShopHardGuard LLC
Website: ShopHardGuard.com
Email: info@shophardguard.com

Please include your order number when contacting us about an existing purchase.