Refund & Return Policy

Last updated: August 13, 2026

At ShopHardGuard, we want you to be satisfied with your purchase. If something is not right with your order, please contact us and we will work with you to resolve the issue.

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be:

• In the same condition in which it was received

• Unused and undamaged

• Free from modifications or alterations

• In its original packaging when applicable

• Accompanied by proof of purchase or the original order number

Items that have been heavily used, intentionally damaged, modified, or returned incomplete may not qualify for a refund.

Starting a Return

To request a return, contact:

info@shophardguard.com

Please include:

• Your full name

• Order number

• Item or items you would like to return

• Reason for the return

• Photos of the item if it arrived damaged, defective, or incorrect

Please do not send a return to us without first contacting ShopHardGuard.

Once your return request has been reviewed, we will provide return instructions when applicable.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is the result of an error by ShopHardGuard.

If ShopHardGuard shipped an incorrect item or the item arrived damaged or defective, we will work with you to provide an appropriate resolution, which may include replacement, refund, or return shipping assistance.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after a refund is issued for the credit to appear on your account. Processing times may vary depending on your bank, card issuer, or payment provider.

ShopHardGuard does not control the processing time of financial institutions after a refund has been submitted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

• Damaged

• Defective

• Incorrect

• Missing an item

contact us as soon as possible at info@shophardguard.com.

Please include your order number and clear photographs of the item and packaging when applicable.

We will review the issue and determine the appropriate resolution.

Depending on the circumstances, this may include:

• Sending a replacement

• Replacing the affected item

• Issuing a partial refund

• Issuing a full refund

Exchanges

If you would like a different product or color, please contact us at info@shophardguard.com.

When an exchange is approved, the original item may need to be returned before a replacement is shipped.

Product availability cannot be guaranteed.

The fastest option in some cases may be to return the eligible item for a refund and place a new order for the desired product.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards

• Items marked as final sale

• Customized or personalized products

• Items damaged through misuse or improper handling

• Products that have been materially modified after delivery

Any item that is non-returnable or final sale will be clearly identified before purchase when applicable.

Limited-Edition Products

Limited-edition or special-release products remain eligible for return unless they are specifically identified as final sale before purchase.

Products will not be considered final sale solely because they are limited edition unless this restriction is clearly disclosed on the product page before checkout.

Sale and Discounted Items

Unless specifically marked as final sale, eligible sale or discounted products may be returned under the same general conditions described in this policy.

Any refund will be based on the actual amount paid for the returned product.

Bundles

If a product was purchased as part of a bundle, set, or multi-item offer, the refund amount may depend on the number of products being returned and the final amount paid for the order.

If the entire bundle is returned in eligible condition, the refund will generally reflect the amount paid for the complete bundle.

For partial bundle returns, any applicable bundle pricing or promotional adjustment may be taken into account when calculating the refund.

Buy More, Get More Promotions

For purchases made using a multi-item promotion, such as a buy-more/get-more offer, refunds will be based on the final amount actually paid and the products retained by the customer.

If returning part of an order causes the remaining items to no longer qualify for the original promotion, the refund amount may be adjusted to reflect the applicable pricing of the products that are kept.

Any adjustment will not exceed the value of the original promotional benefit received.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@shophardguard.com.

We will make reasonable efforts to cancel the order if it has not yet been processed or shipped.

Once an order has shipped, it generally cannot be canceled and must instead follow the standard return process after delivery.

Refused or Undeliverable Packages

Orders returned to ShopHardGuard because of an incomplete or incorrect address, refusal of delivery, or another delivery issue may be eligible for a refund after the package is returned to us.

Original shipping costs and additional carrier charges may be deducted from the refund when the delivery problem was not caused by ShopHardGuard.

Missing Packages

If your package appears to be lost in transit, contact us at info@shophardguard.com.

We may ask you to allow the carrier's expected delivery period to pass and may need to investigate the shipment with the carrier before issuing a replacement or refund.

If tracking indicates that the package was delivered but you cannot locate it, please contact the carrier and ShopHardGuard so the delivery can be reviewed.

Refunds to Original Payment Method

Refunds are issued only to the original payment method whenever possible.

We cannot generally redirect a refund to another credit card, bank account, or payment account.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or order issues, contact:

ShopHardGuard LLC
Website: ShopHardGuard.com
Email: info@shophardguard.com

Please include your order number whenever contacting us about an existing purchase.