HardGuard® Return & Refund Policy

We want you to be completely satisfied with your purchase from HardGuard®. If something isn't right, we're here to help.

30-Day Returns

You may request a return within 30 days of delivery.

To be eligible for a return:

• Item must be in new or like-new condition.
• Item should be returned with its original packaging whenever possible.
• Proof of purchase or your order number is required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Email:

info@shophardguard.com

Include:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)

We'll work quickly to make it right.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–7 business days. Your financial institution may require additional time for the funds to appear.

Exchanges

If you'd like a different colorway or product, please contact us before placing a new order. We'll gladly help arrange an exchange whenever possible.

Return Shipping

If the return is due to:

• Our error
• A damaged item
• A defective product

We'll cover the return shipping cost.

For standard returns or change-of-mind purchases, the customer is responsible for return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

• Items damaged through misuse
• Products returned after the 30-day return window
• Items missing significant components due to customer damage

Need Help?

Questions about your order?

Email: info@shophardguard.com

Our support team is available Monday–Friday, 9:00 AM–6:00 PM Eastern.