Policy

Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with ShopHardGuard. We want every order to arrive safely and with clear expectations regarding processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During product launches, holidays, special releases, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

United States Shipping

ShopHardGuard currently ships throughout the United States.

Free Shipping

Orders with a merchandise subtotal of $35 USD or more qualify for free standard shipping within the United States.

The $35 threshold is calculated before applicable taxes and after any applicable discounts.

Orders Under $35

For orders below $35, available shipping options and their associated costs will be displayed during checkout before payment is completed.

Customers will always have the opportunity to review shipping charges before placing an order.

Shipping Methods

Available shipping services may vary depending on:

  • Delivery destination

  • Package size and weight

  • Product availability

  • Carrier availability

The shipping method and estimated delivery information available for your order will be displayed at checkout.

Estimated Delivery Times

Delivery times shown at checkout are estimates and begin after the order has been processed and transferred to the shipping carrier.

Carrier delays caused by weather, holidays, transportation interruptions, natural disasters, or other circumstances outside of ShopHardGuard's control may affect delivery times.

ShopHardGuard cannot guarantee a specific delivery date unless specifically stated during checkout.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided during checkout after your package has been shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been shipped.

Once an order has been transferred to the shipping carrier, we may not be able to change its destination.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.

Lost or Missing Packages

If your tracking information shows that a package has not arrived within the carrier's expected delivery timeframe, please contact us.

We will assist you in reviewing the shipment and determining the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location.

  2. Checking with other members of your household.

  3. Checking with neighbors, building management, or your mailroom.

  4. Allowing up to 24 hours in case the carrier marked the package as delivered before completing final delivery.

  5. Contacting the shipping carrier for additional delivery information.

You may also contact ShopHardGuard for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Include:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs of the item and packaging, when applicable

We will review the issue and work with you toward an appropriate resolution.

International Shipping

If international shipping is available for your destination, eligible shipping options and charges will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their local government or shipping carrier.

These charges are separate from the product and shipping charges collected by ShopHardGuard unless explicitly stated otherwise at checkout.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing has begun or once the order has shipped.

Returns and Refunds

Shipping-related returns and refunds are subject to our separate Return and Refund Policy.

Please review our Return and Refund Policy before making a purchase for additional information regarding eligibility, return shipping, refunds, exchanges, and damaged items.

Contact Us

If you have questions regarding an order, shipment, or delivery, please contact:

ShopHardGuard LLC
Website: ShopHardGuard.com
Email: info@shophardguard.com

Please include your order number when contacting us about an existing purchase.

Refund & Return Policy

Last updated: August 13, 2026

At ShopHardGuard, we want you to be satisfied with your purchase. If something is not right with your order, please contact us and we will work with you to resolve the issue.

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be:

  • In the same condition in which it was received

  • Unused and undamaged

  • Free from modifications or alterations

  • In its original packaging when applicable

  • Accompanied by proof of purchase or the original order number

Items that have been heavily used, intentionally damaged, modified, or returned incomplete may not qualify for a refund.

Starting a Return

To request a return, contact:

info@shophardguard.com

Please include:

  • Your full name

  • Order number

  • Item or items you would like to return

  • Reason for the return

  • Photos of the item if it arrived damaged, defective, or incorrect

Please do not send a return to us without first contacting ShopHardGuard.

Once your return request has been reviewed, we will provide return instructions when applicable.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is the result of an error by ShopHardGuard.

If ShopHardGuard shipped an incorrect item or the item arrived damaged or defective, we will work with you to provide an appropriate resolution, which may include replacement, refund, or return shipping assistance.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after a refund is issued for the credit to appear on your account. Processing times may vary depending on your bank, card issuer, or payment provider.

ShopHardGuard does not control the processing time of financial institutions after a refund has been submitted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item

contact us as soon as possible at info@shophardguard.com.

Please include your order number and clear photographs of the item and packaging when applicable.

We will review the issue and determine the appropriate resolution.

Depending on the circumstances, this may include:

  • Sending a replacement

  • Replacing the affected item

  • Issuing a partial refund

  • Issuing a full refund

Exchanges

If you would like a different product or color, please contact us at info@shophardguard.com.

When an exchange is approved, the original item may need to be returned before a replacement is shipped.

Product availability cannot be guaranteed.

The fastest option in some cases may be to return the eligible item for a refund and place a new order for the desired product.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Items marked as final sale

  • Customized or personalized products

  • Items damaged through misuse or improper handling

  • Products that have been materially modified after delivery

Any item that is non-returnable or final sale will be clearly identified before purchase when applicable.

Limited-Edition Products

Limited-edition or special-release products remain eligible for return unless they are specifically identified as final sale before purchase.

Products will not be considered final sale solely because they are limited edition unless this restriction is clearly disclosed on the product page before checkout.

Sale and Discounted Items

Unless specifically marked as final sale, eligible sale or discounted products may be returned under the same general conditions described in this policy.

Any refund will be based on the actual amount paid for the returned product.

Bundles

If a product was purchased as part of a bundle, set, or multi-item offer, the refund amount may depend on the number of products being returned and the final amount paid for the order.

If the entire bundle is returned in eligible condition, the refund will generally reflect the amount paid for the complete bundle.

For partial bundle returns, any applicable bundle pricing or promotional adjustment may be taken into account when calculating the refund.

Buy More, Get More Promotions

For purchases made using a multi-item promotion, such as a buy-more/get-more offer, refunds will be based on the final amount actually paid and the products retained by the customer.

If returning part of an order causes the remaining items to no longer qualify for the original promotion, the refund amount may be adjusted to reflect the applicable pricing of the products that are kept.

Any adjustment will not exceed the value of the original promotional benefit received.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@shophardguard.com.

We will make reasonable efforts to cancel the order if it has not yet been processed or shipped.

Once an order has shipped, it generally cannot be canceled and must instead follow the standard return process after delivery.

Refused or Undeliverable Packages

Orders returned to ShopHardGuard because of an incomplete or incorrect address, refusal of delivery, or another delivery issue may be eligible for a refund after the package is returned to us.

Original shipping costs and additional carrier charges may be deducted from the refund when the delivery problem was not caused by ShopHardGuard.

Missing Packages

If your package appears to be lost in transit, contact us at info@shophardguard.com.

We may ask you to allow the carrier's expected delivery period to pass and may need to investigate the shipment with the carrier before issuing a replacement or refund.

If tracking indicates that the package was delivered but you cannot locate it, please contact the carrier and ShopHardGuard so the delivery can be reviewed.

Refunds to Original Payment Method

Refunds are issued only to the original payment method whenever possible.

We cannot generally redirect a refund to another credit card, bank account, or payment account.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or order issues, contact:

ShopHardGuard LLC
Website: ShopHardGuard.com
Email: info@shophardguard.com

Please include your order number whenever contacting us about an existing purchase.